IT Infrastructure Library (IITL)

• ITIL is a best practice framework that has been drawn from both the public and private sectors internationally
• It describes how IT resources should be organized to deliver Business value.
• It models how to document processes,functions and roles of IT Service Management (ITSM).

Service Strategy

• Service Portfolio Management.
• Financial Management.
• Demand Management.
• Business Relationship Management.

Service Design

• Service Catalogue Management.
• Service Level Management.
• Information Security Management.
• Supplier Management.

Service Transition

• Change Management.
• Project Management.
• Release & Deployment Management.
• Service Validation & Testing.
• Knowledge Management.

Service Operations

• Event Management.
• Incident Management.
• Problem Management.

Continual Service Improvement (CSI) 

• Review Metrics.
• Identity opportunities.
• Test & prioritize 
• Implement Improvements

                     Select ITIL processes

• Problem Management: The process responsible for managing the life cycle of all problems. ITIL defines a 'Problem' as unknown cause of one or more incidents.
• Change Management:Management changes to baseline service assets and configuration items across the ITIL life cycle.
• Incident Management:An incident is an unplanned interruption to an IT service, a reduction in the quality of an IT service and/or a failure of a configuration item. LOG --> Assign --> Track --> Categories --> Prioritize -->Resolve -->Close
• Event Management: Events are any detectable or discernible occurrence that has significance for the management of IT infrastructure or the delivery of an IT services.
• Service Level Management: This involves the planning , coordinating,drafting,monitoring and reporting on Service Level Agreement (SALs). It is the ongoing review of service achievements to ensure that the required service quality is maintained and gradually improved.
• Information Security Management: This deals with having and maintaining an Information Security Policy (ISP) and specify security policies that address each aspect of strategy objectives and regulations.

1.Disruption: from an over reliance on fragile connectivity 

• Premeditated internet outages bring trade to its knees.
• Ransomware hijacks the IoT.
• Privileges insiders coerced into giving up their crown jewels.

2.Distortion: as trust in the integrity of information is lost

• Automated misinformation gains instant credibility.
• Falsified information compromises performance.
• Subverted blockchains shatter trust.

3.Deterioration: When controls are eroded by regulations and Technology

• Surveillance laws expose corporate secrets.
• Privacy regulations impede the monitoring of insider threats.
• A head long rush to deploy AI leads to unexpected outcomes.