IT Infrastructure Library (IITL)
ITIL is a best practice framework that has been drawn from both the public and private sectors internationally It describes how IT resources should be organized to deliver Business value. It models how to document processes,functions and roles of IT Service Management (ITSM). Service Strategy Service Portfolio Management. Financial Management. Demand Management. Business Relationship Management. Service Design Service Catalogue Management. Service Level Management. Information Security Management. Supplier Management. Service Transition Change Managemen…
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